TECHNICAL SUPPORT
ONBOARDING
How do I set up my Ledger device?
Follow the official Ledger Start™ guide for hardware wallet initialization. Ensure your device is connected via USB-C and the Ledger Live™ app is running on your computer.
What is Ledger Start™?
It is a secure, step-by-step process designed to help you securely store your cryptocurrency assets on your Ledger hardware wallet.
SECURITY
How do I recover my seed phrase?
Never share your seed phrase. If you lose access, Ledger Live™ provides a recovery process using your device's serial number and a backup key.
What is the Ledger Live™ app?
The Ledger Live™ app is the official companion for Ledger devices, providing secure management of your crypto assets and hardware wallet setup.
TECHNICAL
How do I update my Ledger firmware?
Updates are automatic. To manually check for updates, connect your device to Ledger Live™ and click the 'Check for Updates' button.
How do I troubleshoot a connection?
Ensure your device is powered on and the USB-C cable is securely connected. Try a different port or restart your computer.